FAQ

No Lifting, No Guessing—Just Clear Answers.

Frequently asked questions

🛒 Ordering Subscriptions 🚚 Delivery Experience 🧂 Salt Types System Care 📍 Service Area Contact

What happens if I run out of salt before my delivery?

We offer Emergency or Same-Day Delivery for just $15. Just contact us to schedule it.

Can I pause or cancel my subscription?

Yes! You can pause, skip, or cancel your subscription anytime. No contracts, no hassle.

How do I know how much salt I need?

We typically recommend 3 bags per delivery for most households, but it depends on your water usage and softener size. If you're unsure, we’re happy to advise during your first visit.

Do you offer commercial delivery?

Yes—we deliver to salons, medical offices, apartments, and more. Contact us for a custom quote.

What if I forget to order salt?

We offer reminder emails and texts—or you can sign up for a subscription so you never run out again.

Is tipping expected?

Tipping isn’t required, but it’s always appreciated if you feel your Dawg went above and beyond!

How do I sign up for a subscription?

Just choose your plan (monthly or bi-monthly) and schedule your first delivery. We’ll handle the rest—no contracts, cancel anytime.

What payment methods do you accept?

We accept all major credit/debit cards and secure online payments. Invoicing is available for commercial accounts.

Can I get regular deliveries?

Absolutely. Our subscription plans take the hassle out of remembering.

General Policies & Satisfaction Guarantee

Payments Accepted

We Stand Behind Every Bag, Every Time.

We make paying for your salt delivery easy and secure.

You can pay using:

Credit & Debit Cards (Visa, Mastercard, Discover, AmEx)
Apple Pay & Google Pay
Online Invoices (sent via email for one-time or recurring deliveries)
Automatic Payments for monthly subscribers
Cash or Check (only by request for local delivery – must be handed to driver)

All online transactions are processed securely using encrypted payment systems through our trusted provider.

Cancellation Policy

We get it—things change.

You can cancel or pause your delivery or subscription anytime with no fees, no contracts, and no hassle.

🧂 For One-Time Deliveries:

Cancel up to 24 hours before your scheduled delivery for a full refund.
Cancellations within 24 hours may be subject to a $10 rescheduling fee if the route is already assigned.

📅 For Subscription Plans:

Pause, skip, or cancel your subscription at any time through your customer portal or by contacting us directly.
Changes made at least 48 hours before your next delivery ensure your schedule is updated in time.

We’re all about keeping things simple, flexible, and customer-first.

Satisfaction Guarantee

At Salty Dawg Delivery, we stand behind every bag we deliver.

If you’re not 100% satisfied with your service—whether it’s the timing, placement, or condition of your salt—we’ll make it right.

Our Promise:

We’ll redeliver or refund any unsatisfactory order
We’ll always handle your home and equipment with care
You’ll get friendly, dependable service every time—or it’s on us

We're not just delivering salt—we're delivering trust.